1. Provider, business scope and contractual hierarchy

1.1 Provider. icterminal is a brand operated by the provider identified in the Legal Notice (the “Provider”).

1.2 Service. These General Terms govern the icterminal website, restricted terminal, dashboards, charts, metrics, Custom Metrics, Intelligence, Rankings, Alerts, documentation, research, communications and related technical environments (together, the “Service”).

1.3 B2B restriction. Paid access is available only to a legal entity, organisation, or individual acting exclusively in the course of business or professional activity (the “Customer”). The person signing for a Customer represents that they have authority to bind that Customer. The Service is not offered for personal or household use.

1.4 Contract documents. A paid engagement consists of the customer-specific Service Agreement signed by both parties and the version of these General Terms identified in that Service Agreement. The Service Agreement prevails over these General Terms only to the extent of a direct conflict. The Privacy & Cookie Policy describes personal-data processing and is not a source of commercial warranties.

1.5 Character of the engagement. The Customer purchases a fixed-term professional information-technology service supported by the Provider’s continuing technical activity. The Agreement does not transfer ownership of software, source code, databases, methodologies or other underlying assets and does not create an employment, agency, partnership or investment-advisory relationship.

2. Request Access, review and contract formation

2.1 Non-binding request. A form submission, billing-information submission, discussion, demonstration, quotation or other request is an invitation to review eligibility only. It does not oblige either party to contract, reserve capacity, grant access or make or accept payment.

2.2 Review. The Provider may verify business identity, billing and tax information, signing authority, intended use, sanctions or legal restrictions, security, capacity and compatibility with the Service. The Provider may request reasonable supporting information and may approve or decline a request without creating liability, subject to mandatory law.

2.3 Private agreement. If a request is approved, the Provider may issue a customer-specific Service Agreement through an electronic-signature service. The contract is concluded only when both parties have completed the required electronic signatures, including the Customer’s separate approval of the provisions identified under Articles 1341 and 1342 of the Italian Civil Code.

2.4 Payment and activation. Signature does not itself activate the Service. Following signature, the Provider supplies a Stripe-hosted payment request unless another method is agreed in writing. The Provider has no obligation to activate access until full cleared payment is received. The access period begins on the Activation Date stated in the credentials or activation notice.

2.5 Unpaid agreement. If full payment is not received within seven calendar days after completion of the signature process, the Provider may cancel the order or terminate the Service Agreement by notice without activating the Service.

3. Professional information-technology nature of the Service

3.1 Ongoing professional activity. The Provider performs specialised information-technology and related technical and analytical work supporting the Service. Depending on operational needs, this includes Customer onboarding and account configuration; operation of conventional server, software and database infrastructure; ingestion of data from public and other lawfully available sources; indexing, normalisation and calculation; methodology and software design; testing, validation and quality assurance; label and taxonomy research; monitoring, correction, historical recalculation, security maintenance and iterative improvement; and reasonable technical support.

3.2 Conventional technical architecture. icterminal is developed and operated through conventional off-chain information-technology infrastructure. Public Internet Computer ledger records are external source inputs to that system. The Provider does not operate or supply a blockchain or distributed-ledger infrastructure, node or validator service, crypto-asset exchange, custody or wallet service, transfer service, mining or staking service, smart-contract execution service or other crypto-asset intermediation for the Customer.

3.3 Delivery environment. The restricted terminal is the controlled technical environment through which the results of the Provider’s continuing professional activity are delivered. Certain features are self-directed, including chart navigation, Custom Metrics, wallet lookups, Rankings and Alert configuration; this interface does not remove the technical work required to configure, operate, monitor, maintain and support the underlying environment.

3.4 Standard exclusions. Unless a signed Service Agreement expressly states otherwise, the service does not include bespoke consulting, customer-specific implementation, API access, a private dashboard, a custom report, a tailored data feed, a service-level agreement, investment advice, legal advice, tax advice or accounting advice.

3.5 Independence. The Provider performs the Services autonomously, using its own organisation, methods, infrastructure and professional judgment, without subordination to the Customer, fixed working hours, integration into the Customer’s organisation or authority to bind the Customer. Nothing creates employment, agency, partnership, joint venture, fiduciary duty, brokerage or investment-advisory status.

4. Restricted access and authorised users

4.1 Named access. Access is granted only to the Customer and the number of named Authorised Users specified in the Service Agreement. Unless otherwise stated, the order includes one named user.

4.2 Credentials. Credentials are personal, confidential and non-transferable. The Customer must keep them secure and notify the Provider promptly of suspected compromise, unauthorised sharing, user departure or a security incident.

4.3 Devices. Unless the Service Agreement states otherwise, each Authorised User may use up to two personal work devices. Credential pooling, browser or session sharing, shared virtual machines, remote-access arrangements for other persons or any method designed to evade user or device limits is prohibited.

4.4 Account responsibility. The Customer is responsible for activity through its accounts and credentials except to the extent caused solely by the Provider’s breach of applicable security obligations. The Provider may use proportionate device registration, re-authentication, rate limits, session controls and similar technical measures to enforce the agreed scope.

5. Scope, catalogue evolution and service changes

5.1 Current scope. The Service may include Charts, a metric catalogue, indicators, Custom Metrics, wallet Intelligence, Rankings, Alerts, documentation, support and other modules made available in the terminal. The Service Agreement identifies the purchased plan, user limits and term.

5.2 Public materials. A website page, screenshot, demonstration, roadmap, social-media post, community message, newsletter, presentation or technical discussion is descriptive only and is not a promise that a specific metric, label, historical series, feature, integration, export or resolution will remain available for a fixed period.

5.3 Evolution and necessary changes. The Provider may correct, add, remove, rename, recalculate, restrict or retire components where reasonably required for security, law, methodology, data quality, third-party dependencies, maintenance, capacity, technical sustainability or service integrity. The Provider will use commercially reasonable efforts not to materially reduce the core paid scope during an active term without notice. Minor changes and changes that do not materially impair the purchased professional use do not entitle the Customer to a refund.

5.4 Discontinuation. If the Provider permanently discontinues substantially the entire paid Service for convenience during an active term and does not provide a reasonably comparable replacement, the Customer’s exclusive contractual remedy is a pro-rata refund of the prepaid fee for the unused portion, without prejudice to liability that cannot lawfully be limited.

6. Data, methodology and output limitations

6.1 Analytical tool. The Service is an analytical research tool, not an official ledger, forensic audit, legal record, proof of identity or ownership, proof of source of funds, AML determination or complete representation of the Internet Computer network.

• External dependencies. Nodes, indexers, APIs, hosting, communications platforms, market-data sources, internet connectivity and other systems may be delayed, unavailable, inconsistent, revised, rate-limited or incorrectly transmitted.
• Processing and freshness. The Service is not a real-time data feed. Indexing, aggregation, validation, queueing and notification can create delays. “Live”, “current” or “near real-time” describes a technical objective and not guaranteed block-level freshness or suitability for time-sensitive execution.
• UTC and intervals. Unless stated otherwise, time series use Coordinated Universal Time. A point ordinarily represents the start of its stated interval and only closed intervals are treated as complete.
• Revisions. Historical values may change when sources, coverage, labels or methodologies change, defects are corrected or data is reprocessed.
• Dormancy estimates. Internet Computer uses an account-based model. Dormancy, holding-age, reactivation and related concepts are account-level estimates and not UTXO-level tracking.
• Labels and entities. Labels may rely on public information, disclosed addresses, on-chain observations, heuristics, counterparties, estimates and third-party sources. They are analytical classifications, not official certifications. Entity metrics include only addresses known or treated as known at the relevant time and may omit or misclassify wallets, entities, custodial arrangements or subaccounts.
• Confidence indicators. Any Green, Yellow or Red indicator is qualitative only and is not a guarantee. Unless a methodology states otherwise, included confidence levels are aggregated with the same numerical weight.
• Customer-created outputs. The Customer is responsible for its inputs, filters, formulas, assumptions and interpretation. A syntactically valid Custom Metric may still be economically, mathematically or methodologically unsuitable.

6.2 High-volume queries. Very large wallets, transaction histories, date ranges, rankings or complex filters may be slow, truncated, rate-limited, incomplete, unavailable or time out. These operational limits do not convert an analytical output into forensic evidence or a definitive transaction history.

7. Alerts and external integrations

7.1 Customer configuration. The Customer selects and controls each metric, wallet, event, threshold, trend, counterparty filter, condition, Telegram bot, Slack webhook, destination and recipient. The Provider does not review or validate those settings unless a separate signed engagement expressly says so.

7.2 Convenience feature. Alerts are a monitoring convenience only. They are not execution tools, risk controls, trading signals or emergency notification systems.

7.3 Delivery limitations. The Provider does not guarantee that an Alert will be detected, generated, queued, transmitted, delivered, received, read or acted upon within any timeframe or at all. Failures may result from configuration, invalid or revoked tokens, third-party outages or limits, security actions, maintenance, connectivity, data delays or methodology changes.

8. Official Materials, no advice and conflicts

8.1 Official Materials. Website content, research, charts, newsletters, social-media posts, presentations, interviews, videos, replies and other official icterminal communications are general technical, informational and analytical materials.

8.2 No regulated advice. The Service and Official Materials are not personalised investment, financial, legal, tax, accounting, regulatory or trading advice; an investment recommendation; a solicitation; a trade signal; portfolio management; brokerage; custody; execution; or an offer to buy or sell an asset. The Provider does not assess objectives, financial situation, risk tolerance, suitability or appropriateness.

8.3 Interests. The Provider and associated persons may hold, trade, stake, use, develop, advise, work with or receive compensation concerning ICP, related assets, projects, companies or topics discussed. Those interests may create actual, potential or perceived conflicts. A specific disclosure supplements this general disclosure.

9. Customer responsibilities and prohibited use

9.1 Permitted internal use. The Customer may access and use the Service and Service Outputs solely for its own lawful internal business research during the paid term. “Internal use” means use within the Customer’s own organisation for its own operations. It does not include making Service Outputs available to clients, customers, subscribers, members, followers, audiences or any other third party. Internal sharing does not grant any person the right to access the Service unless that person is an Authorised User under the Agreement.

“Service Outputs” means charts, screenshots, screen recordings, downloaded or copied data, metric values and historical series, Rankings, labels, wallet-Intelligence results, Alerts, Custom Metrics and other content generated by or presented through the Service. Service Outputs do not include underlying public-ledger facts independently obtained by the Customer without using the Service.

9.2 Prohibited conduct. The Customer must not, and must ensure its Authorised Users do not:

• share, sell, lease, sublicense, transfer or make credentials or access available to an unauthorised person;
• scrape, crawl, bulk extract, mirror, systematically cache, harvest, republish, redistribute, resell, expose through an API or create a substitute or competing dataset, service or product from the Service or its outputs;
• publish, display, quote, reproduce, distribute, transmit, communicate or otherwise make any Service Output available outside the Customer’s organisation, whether free of charge or for payment, except as expressly permitted under Clause 10.3;
• reverse engineer, decompile, circumvent access controls, interfere with the Service, introduce malicious code, overload infrastructure or attempt unauthorised access;
• present labels, Rankings, wallet outputs or analytical inferences as definitive proof of identity, ownership, source of funds, legal status, wrongdoing, affiliation or intent;
• use the Service for unlawful surveillance, harassment, discrimination, defamation, fraud, market abuse, sanctions evasion, infringement, unauthorised personal-data processing or other unlawful activity; or
• remove proprietary notices, misrepresent the source of an output or use the icterminal name or branding in a manner that suggests endorsement or certification without written permission.

9.3 Customer inputs. The Customer must have a lawful basis and authority for any wallet address, identifier, token, webhook, destination or other information it supplies. The Customer must not submit special-category personal data, confidential client datasets, extensive third-party personal data or information requiring the Provider to act as a processor unless a separate written data-processing agreement is executed where required.

10. Intellectual property and confidentiality

10.1 Retained rights. The Provider and its licensors retain all intellectual-property, database, trade-secret, methodology, label, software, documentation, branding and other rights in the Service, data structures, processing, calculations, visuals, taxonomies, research and Official Materials.

10.2 Limited right of use. Payment grants only a limited, non-exclusive, non-transferable, non-sublicensable and revocable contractual right for the named Authorised Users to use the purchased Service during the active term. No source code, dataset ownership, intellectual property, database or perpetual licence is sold or assigned.

10.3 Service Outputs and external publication. The Customer may use Service Outputs only for the permitted internal purpose. Without the Provider’s prior written permission, including permission given by email, the Customer must not publish, display, quote, reproduce, distribute, transmit, communicate, license, sell or otherwise make any Service Output available outside the Customer’s organisation, whether in whole or in part, free of charge or for payment.

This restriction includes publication through social media, websites, blogs, newsletters, research reports, client materials, presentations, podcasts, YouTube videos, livestreams, Telegram, Discord, Slack and other public, private, subscription-based or paywalled channels.

Any permission may specify the authorised content, channel, audience, duration, format and attribution requirements. This Clause does not prevent the unmodified resharing of Official Materials already made public by the Provider through ordinary sharing functions, disclosures required by law, or uses that mandatory law does not permit the parties to exclude.

10.4 Confidential information. Each party must use the other party’s non-public commercial, technical and security information only for the Agreement and protect it with reasonable care. This obligation does not cover information lawfully public, already known without duty, independently developed or lawfully received from a third party. Required disclosure is permitted after prior notice where legally allowed.

11. Privacy and communications

11.1 Privacy. The Privacy & Cookie Policy explains the Provider’s processing of personal data. The Customer must give relevant representatives and Authorised Users access to that notice.

11.2 Service communications. The Provider may send contractual, billing, access, security, support and operational communications necessary for the relationship. Optional marketing communications are governed by the Privacy & Cookie Policy and applicable law.

11.3 Third-party channels. If the Customer selects Telegram, Slack or another external notification channel, that provider processes data under its own terms and privacy notices. The Customer is responsible for channel security, destination accuracy and recipient authority.

12. Availability, support, security and suspension

12.1 Professional diligence; no SLA. The Provider will use reasonable professional skill and care in performing the Services. Unless expressly purchased, there is no guaranteed uptime, response time, resolution time, 24/7 support, real-time processing, disaster-recovery commitment, customer-specific monitoring or service-level credit.

12.2 Maintenance and operational controls. The Provider may perform scheduled or unscheduled maintenance, backfills, migrations, security actions, capacity controls, repairs and updates and may temporarily restrict functions where reasonably necessary to protect data quality, security or service integrity.

12.3 Suspension. The Provider may suspend, restrict, rate-limit or disable access for non-payment, suspected fraud, credential sharing, abuse, unlawful use, sanctions or legal compliance, security risk, infringement, third-party requirements, material breach or a reasonably evidenced threat to the Service. Where reasonably practicable and safe, the Provider will give notice and an opportunity to cure.

12.4 Urgent action. The Provider may act immediately without prior notice where delay could create material security, legal, third-party or service-integrity risk. Suspension does not extend the term or create a refund right where caused by the Customer or an Authorised User.

13. Fees, taxes, payment and term

13.1 Fee and tax treatment. The Service Agreement states the professional service fee, currency, applicable tax treatment and total amount payable. The Customer must provide complete and accurate legal, billing, establishment and tax information before signature and promptly report any error.

13.2 Payment method. Payment must be completed through the Stripe-hosted payment page supplied by the Provider unless the Provider agrees otherwise in writing. Payment-card and fraud-prevention processing is performed by Stripe under its own terms.

13.3 Fiscal invoice. The Provider issues the fiscal invoice required by applicable Italian law, including the tax-regime wording appropriate to the verified Customer and transaction. A quotation, pro-forma document, Stripe payment request or Stripe receipt is not the Provider’s fiscal invoice.

13.4 Fixed term; no automatic renewal. The engagement is prepaid for the fixed period stated in the Service Agreement. It does not renew automatically and no recurring charge is authorised. Continued service requires a new written order or agreement.

13.5 No refund for unused access. Except where these Terms, the Service Agreement or mandatory law expressly provide otherwise, fees are non-refundable after activation, including where the Customer stops using the Service, fails to configure an integration, changes personnel or no longer needs access.

14. Warranties, liability and force majeure

14.1 Express standard. The Provider warrants only that it will perform the professional Services with reasonable skill and care. The Customer must notify a reproducible material defect promptly and provide reasonable information for investigation. Where feasible, re-performance or correction is the first remedy.

14.2 Disclaimer. To the maximum extent permitted by law, the Service and Official Materials are otherwise supplied “as is” and “as available”. The Provider does not warrant completeness, uninterrupted availability, error-free data, non-infringement based on Customer combinations, fitness for a particular purpose, a financial result or compatibility with an undisclosed workflow.

14.3 Excluded losses. To the maximum extent permitted by law, the Provider is not liable for market or trading losses, investment decisions, missed opportunities, missed or failed Alerts, tax consequences, Customer configuration errors, data or methodology revisions, third-party failures, loss of profit, revenue, business, goodwill or data, or indirect, consequential, special, exemplary or punitive loss.

14.4 Liability cap. To the maximum extent permitted by law, the Provider’s aggregate liability arising out of or relating to the affected Service is limited to the professional fees actually paid by the Customer for that Service during the twelve months preceding the event giving rise to liability. Multiple claims do not increase this cap.

14.5 Non-excludable liability. Nothing excludes or limits liability that cannot lawfully be excluded or limited, including liability for wilful misconduct or gross negligence to the extent Article 1229 of the Italian Civil Code or other mandatory law applies.

14.6 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including widespread network or cloud outages, node or protocol failures, cyberattacks not caused by a failure to use reasonable security, public-authority action, war, civil disorder, natural disaster, epidemic, labour disruption or failure of essential third-party infrastructure. Payment obligations already due are not excused.

15. Expiry and termination

15.1 Expiry. Access ends automatically at the end of the fixed term unless the parties sign a new order or agreement. There is no automatic renewal.

15.2 Customer cessation. The Customer may stop using the Service at any time, but early cessation does not terminate accrued payment obligations or create a refund right.

15.3 Termination for breach. Either party may terminate for a material breach not cured within seven calendar days after written notice where cure is possible. The Provider may terminate or disable access immediately for serious or repeated credential sharing, unlawful use, security attacks, infringement, sanctions concerns, fraud or conduct that materially threatens the Service or third parties.

15.4 Provider discontinuation. The Provider may terminate for convenience on written notice. If termination occurs after activation and is not caused by the Customer, the Provider will refund the prepaid fee pro rata for the unused portion. That refund is the Customer’s exclusive contractual remedy for convenience termination, subject to non-excludable liability.

15.5 Effect. On expiry or termination, the Customer must cease access and use, delete locally stored protected materials except records it must retain by law, and pay amounts already due. Provisions concerning intellectual property, confidentiality, payment, disclaimers, liability, dispute resolution and accrued rights survive.

16. Governing law and disputes

16.1 Law. The Agreement is governed by Italian law, excluding its conflict-of-law rules, without prejudice to mandatory rules that cannot be contractually displaced.

16.2 Exclusive jurisdiction. For Customers acting exclusively for business or professional purposes, the Court indicated in the applicable Service Agreement has exclusive jurisdiction over disputes arising out of or relating to the Agreement, to the maximum extent permitted by applicable law.

16.3 Good-faith escalation. Before commencing proceedings, a party should give written notice describing the dispute and allow ten business days for a good-faith attempt to resolve it, unless urgent interim or protective relief is reasonably required.

17. Final provisions

17.1 Notices. Contractual notices may be sent by contacting the Operator using the contact details available in the Legal Notice and to the Customer email stated in the Service Agreement. A party must promptly notify the other of a change. Notices concerning breach, termination or claims should request delivery confirmation.

17.2 Entire agreement. The Service Agreement and incorporated General Terms constitute the entire agreement for the purchased scope and replace prior proposals and discussions concerning that scope. Fraudulent misrepresentation and non-excludable rights remain unaffected.

17.3 Severability and no waiver. If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remainder stays effective. Failure or delay in exercising a right is not a waiver.

17.4 Amendments. A customer-specific amendment must be in writing and accepted by both parties. General updates published online apply to a future order or renewal, not retroactively to an active paid term, except to the minimum extent required by law, security or an essential third-party dependency. A materially adverse mandatory change will be notified where reasonably practicable.

17.5 Language. The governing contractual language of the Agreement is English. Any translation is provided for convenience only, unless a signed Service Agreement expressly provides otherwise. The use of English as the contractual language does not affect the application of Italian law under Clause 16.1 or the exclusive jurisdiction under Clause 16.2. Any proceedings before an Italian court shall be conducted in Italian in accordance with applicable Italian procedural law.